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ORDERS AND SHIPPING
When can I expect my order?
Which countries do you ship to?
What is your warranty policy?
What are your shipping rates and delivery times?
PERSONALIZATION
How do I personalize my product?
How will my personalized phone case look?
PHONE CASES
How protective are Freshfiber cases?
How do I take the phone cases on or off?
How to keep my phone case clean and pretty?
How to keep my phone clean and pretty?
MANUFACTURING
What is your design and order handling procedures?
What is 3D Printing?
CAREERS
Internships
Collaborations & Jobs
OTHER SUPPORT
Can you help? How can I contact you?

ORDERS AND SHIPPING

When can I expect my order?

It usually takes up to 1 week to manufacture your Freshfiber product before we're able to dispatch your order. Please check whether you have received your order confirmation. Once your order is dispatched, you will receive a shipping confirmation with a tracking link by email.

Which countries do you ship to?

We send our goods worldwide from the Netherlands.

What is your warranty policy?

Click here for our warranty and return policy.

What are your shipping rates and delivery times?

Our shipping rates will differ from region to region, please have a look at the table below to find out which rates are applicable to your address.

Netherlands
PostNL track & trace +/- 1-2 working days 5,00 Euro
UPS Saver N/A N/A
Europe
PostNL track & trace +/- 2-5 working days 9,00 Euro
UPS Saver 2 days 25,00 Euro
USA/Canada
PostNL track & trace +/- 4-9 working days 12,50 Euro
UPS Saver 2 days 30,00 Euro
Rest of the world
PostNL track & trace +/- 5-10 working days 15,00 Euro
UPS Saver 2 days 40,00 Euro

Please bear in mind that the listed amount of days is shipping only without manufacturing and customs clearance included.

PERSONALIZATION

How do I personalize my product?

Just browse to the accessory model you prefer, and click “personalize”. Type in your personal text, name or logo you want to add and you’re all set. You can even choose which font style you like the most.

How will my personalized phone case look?

Explore our website and socials for images of our personalized products and personalization ideas. We make your text real part of the design using layered letters - taking it a step beyond.

PHONE CASES

How protective are Freshfiber cases?

Our 3D printed cases are made out of robust nylon. This makes the case strong and light, but also enhances the design by making it slightly bendable and giving it flexibility, helping to absorb shocks. The case curls around the front of your smartphone to prevent your phone from lying or falling directly on its screen. Our Full Color Textural Matte Black cases are made out of premium TPU with a soft matte black finish. This will give the cases a premium look and feel, while the hard material is giving the case flexibility, helping to absorb shocks.
If you want a Full Color Textural case that doesn't take away from the beauty of your phone's color choice, our Crystal case is the way to go. This transparent case provides a solid layer of protection that is designed to take impact on the phone, and won't yellow over time, so it will remain crystal clear. All cases have a raised bezel around the camera so you can place it on rough or uneven surfaces. Designed to protect from all angles.

How do I take the phone cases on or off?

Our cases snap onto your phone without having to assemble multiple pieces. The easiest way to put your case around your phone is to place your phone into the top end of the case in first. Taking it off is easiest by gently pulling one of the bottom corner sides off first.

How to keep my phone case clean and pretty?

Cases can become dirty after a while, just like any type of fashion accessory like trousers, shirts or watches. All of our grey and white cases can be safely washed in the dishwasher, together with your dishes. Our cases with other colors use a special dye and we recommend rinsing it with some soap and water carefully to keep the color bright as long as possible.

How to keep my phone clean and pretty?

We recommend cleaning your phone with water and a soft or micro fiber cloth, i.e. like the one supplied with your phone. For more resilient stains we have had good success by using a bit of rubbing alcohol and rub it on the dirty areas with a soft cloth.
Freshfiber is not responsible for the use of cleaning products, or the way cleaning products are used. Please take care when cleaning your phone and read the instructions of your phone manufacturer in advance.

MANUFACTURING

What is your design and order handling procedures?

We work with an international network of designers and brands. All our products are designed and curated exclusively for Freshfiber. Every Freshfiber product is designed by hand and thoroughly tested by our digital craftsmen. Every product is made-to-order and manufactured with the latest technologies. With this, we can ensure high-quality and unique products while remaining environmentally conscious. We hand-inspect every order from corner to corner. Designed & manufactured in the Netherlands.

What is 3D Printing?

3D printing is a way of manufacturing where a product is built by a machine, layer by layer. Just like a “normal” printer for paper but then not just flat but actual objects.  Our design drawings are sent to the printer using digital files. The laser in the machine “prints” the objects layer by layer. This is why we can make so many special details in our products, and why we can include personal texts and messages as part of the designs.

CAREERS

Internships

We offer product design and marketing internships for undergraduate and post graduate students. We are always interested in working with highly motivated candidates with a possibility for extensions and eventual freelance work subject to individual performance. Please send us an email at support@freshfiber.com and we will reply to your application as soon as possible.

Collaborations & Jobs

We are always looking for designers, content creators, influencers and marketers. Please send in your motivation letter, resume and portfolio to support@freshfiber.com and we will reply to your application as soon as possible.

OTHER SUPPORT

Can you help? How can I contact you?

Yes, we can! Still not getting your answers from the list above? Let us know what you need by filling in the form below, or emailing us anytime at support@freshfiber.com. To enable us to reply as quickly as possible, please write your request in English.

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